On average the turnaround is between 7-14 working days. In busier periods, such as Christmas, turnaround may increase. We will always update our website, social media accounts and where necessary inform the customer, if turnarounds drastically increase..
Every item on this website is hand made to order, by one single person. Due to the handmade and personalised nature of our products, we have to actually design and create your products first. We also only complete orders in the order they are received, as this is what is fair. We receive a high volume of orders at times, and therefore we are usually completing orders about 1-2 weeks behind.
If you are requiring your order by a specific date, we will always try our utmost best to accommodate this, please drop us an email to enquire before ordering. Sometimes in busier periods we may have to charge a fee to fast track your order as it will involve pushing your order in front of others who had ordered before you.
We have 8 years experience in customising with Swarovski Crystals. Each crystals is permanently glued individually and individually hand applied using a specialist glue. If handled with care, products customised with Swarovski Crystals will last you a long time. We do include a spare pack of crystals with all footwear, as you wear these on your feet, wear and tear can occur over time. Read our aftercare leaflet, that is enclosed in your order, for further information on how to protect and care for your Swarovski crystallized products and ensure they last you a long time.